A punctual arrival to the appointment is important, delays are deducted from the shooting time. As soon as a delay is likely, please contact us by telephone. In the case of delays of more than 30 minutes, our satisfaction guarantee expires. Delays greater than 60 minutes are considered non-attendance. Extended time due to delays costs 50,- € per 30 minutes.
In the case of non-attendance without cancellation, a penalty of 100% of the planned shooting costs will be due.
Appointments can be postponed once for urgent reasons up to 48 hrs before the beginning of the shooting, the deposit will be transferred in this case. If the 48 hours have already been exceeded, the deposit will be considered as a failure penalty and will no longer be charged for the shooting costs.
Appointments can be canceled completely up to 14 days before the start of the shooting. In this case, the deposit will be withheld as a penalty indemnity. Should the 14 days already be exceeded, a cancellation fee of 100% of the planned shooting costs will be due for a complete cancellation.